Search the Matthews Phone Directory

Find Matthews Phone Numbers

Matthews phone numbers are easiest to find when the search starts with the office that owns the listing. The Town of Matthews staff directory is the best source for municipal employees, departments, elected officials, and many direct 704 lines. If the person or service is not a town function, the next route is usually Mecklenburg County, CharMeck 311, Charlotte-Mecklenburg Schools, the North Carolina employee directory, or a specific utility or hospital page.

The Matthews phone directory should be treated as a set of official access channels, not one single phone book. Town Hall handles many local questions by phone and in person. Public-records requests can go through the Town Clerk, a web portal, phone, email, mail, or the counter. County services route through department pages and 311. For an unknown caller, official verification comes before any third-party reverse lookup.

1. Search the Town staff directory for a Matthews employee, department, title, or direct line.
2. Call Town Hall when the directory does not show a direct number or when a department fallback is needed.
3. Use CharMeck 311 or Mecklenburg County departments for code enforcement, public health, DSS, taxes, and county services.
4. Use CMS, library, Central Piedmont, and UNC Charlotte directories for education or library contacts.
5. Verify unknown callers through official agency pages before calling back a number left in voicemail.

Matthews Phone Area Codes

Matthews is in the Charlotte 704/980 overlay complex. The older civic identity is 704, which appears on Town Hall, Matthews Police, Fire & EMS, Public Works, parks, and many town direct-dial lines. The overlay code 980 serves the same geography and appears often in Mecklenburg County, CMS, and newer service blocks. Neither code marks a separate side of Matthews. A new line can be assigned either code depending on carrier inventory.

The geographic detail behind this Matthews phone directory belongs in the Matthews phone area codes reference. It separates the area-code map from the broader phone-code material, including N11 and star codes.

The NANPA planning letters and North Carolina telephone-exchange materials are the governing numbering sources. Local calls in Matthews use 10 digits, so a town line is dialed with the area code, not as a seven-digit number.

Matthews Public Safety Numbers

Public-safety calls in Matthews split by urgency. Immediate police, fire, or medical emergencies go to 911. Matthews Police records and information are separate from police and animal-control non-emergency calls. Fire & EMS publishes station lines, but emergency medical, fire, and active-danger calls still go to 911. Mecklenburg County Sheriff, Highway Patrol, Safe Alliance, NC 211, 988, and Poison Control cover needs that sit outside routine town records.

The Matthews Police page lists records/information at 704-841-6701, police and animal control at 704-847-5555, and the tip line at 704-841-6787. Matthews Fire & EMS lists 704-847-9400 for Firehouse #1, 704-847-4468 for Firehouse #2, and 704-412-2401 for Firehouse #3. County jail, arrest-processing, and sheriff verification routes go through the Mecklenburg County Sheriff's Office information line.

The Matthews Police source page is shown below for local public-safety routing. It links records, tips, emergency routing, and non-emergency contact paths in one official place.

That screen is useful because police records, tips, and non-emergency animal-control questions do not all belong on the same phone line.

Matthews City Government Phone Directory

Town government is the local core of the Matthews phone directory. The Town Hall administration page lists the main switchboard, fax, hours, manager, clerk, and communications contact. The staff directory then expands that into departments such as Administration, Finance, Fire & EMS, Human Resources, Information Technology, Parks, Planning & Development, Police, Public Works, and Safety & Risk Management.

The Town Hall administration page is the source for the main switchboard and clerk routing.

Use that administration page when a general town call should not start with police, fire, utilities, or a county service desk.

Town records can be requested online, by phone, by email, by mail, or in person. If the staff directory does not show a direct number, Town Hall is the proper fallback before guessing at a department line.

Matthews School Phone Directory

Charlotte-Mecklenburg Schools is the main K-12 directory source for Matthews. District contact pages list the CMS main phone, CMS Police Dispatch for immediate safety concerns, board operations, student placement, media, and Title IX contacts. School-level pages then publish main office numbers and faculty/staff directories. Matthews Elementary, Elizabeth Lane Elementary, Crestdale Middle, Butler High, and nearby charter schools all appear in the research as Matthews-area education phone needs.

For higher education near Matthews, Central Piedmont Levine Campus lists local campus contacts and hours. UNC Charlotte is a regional university directory fallback with a faculty/staff search and reverse-phone field for the 704-687 block. Charlotte Mecklenburg Library's Matthews branch also belongs in education and civic directory searches because it is a nearby public information point at 230 Matthews Station Street.

The Matthews Library branch page shows the library phone, branch address, hours, and after-hours book-drop note.

The library entry helps separate town-government calls from library circulation, branch hours, and public computer or in-person information needs.

Matthews Utility Phone Numbers

Utility calls should be routed by risk. Gas leak and power outage calls do not belong at Town Hall. Charlotte Water service and billing questions route through 311 or 704-336-7600. Duke Energy outages route to 800-769-3766 or the outage map. Piedmont Natural Gas says to leave the area and call 800-752-7504 or 911 for a suspected gas leak. Matthews trash, recycling, yard waste, and bulk pickup are contracted through Waste Pro.

Waste Pro is important because Matthews changed solid-waste service in 2023. The Waste Pro Matthews page is the official route for bulk pickup and cart issues.

That entry helps avoid sending bulk pickup, broken cart, or extra-cart questions to the wrong town office.

Matthews Health Phone Directory

Health and social-service calls for Matthews are mostly county and hospital based. Mecklenburg County Public Health is the official county health department, with the main line at 704-336-4700. Vital Records uses 704-336-2819 for Mecklenburg birth and death records. Mecklenburg DSS uses 704-336-3000, and the county child abuse, neglect, or human-trafficking HELP line is 980-31-HELPS. NC 211 is the 24/7 referral path for food, housing, healthcare, transportation, utility assistance, and digital-navigation support.

Novant Health Matthews Medical Center is the main named hospital inside Matthews. Its main phone is 704-384-6500, and Novant's contact-center material lists patient information and newborn/NICU lines for Matthews Medical Center. Immediate medical emergencies still go to 911, not the hospital switchboard.

Matthews County and State Numbers

Mecklenburg County serves Matthews residents for county-level departments, courts, jail information, public health, vital records, DSS, code enforcement, tax, and CharMeck 311 routing. The Mecklenburg County department directory is the county starting point when a need is not municipal.

County department tiles are useful when a Matthews call involves services the town does not operate directly, such as public health, DSS, elections, or tax routing.

The Mecklenburg Code Enforcement staff directory publishes 980-314-CODE and staff/direct-line examples.

For state agencies, the NC employee directory supports name and agency searches. NCDMV customer service is 919-715-7000, NC Public Staff Consumer Services handles regulated utility complaint escalation, and NC DOJ handles consumer scams, robocalls, broadband, wireless, cable, and fraud complaints.

Lookup an Unknown Matthews Number

Reverse lookup should start with official verification. If a caller claims to be from Matthews Police, use the police page or records office. If the caller claims to be from the courts, use the NC Courts Mecklenburg contact directory. If the caller claims to be from the sheriff, use the official Sheriff's Office information line. NANPA and Local Calling Guide can give area-code or prefix context, but they do not prove who used the caller ID.

Official sources are slower than a search box, but they reduce the risk of calling back a spoofed number. Third-party tools can help identify patterns, yet number portability, reassignment, VoIP, and caller-ID spoofing limit what any reverse lookup can prove.

Matthews Scam Call Reporting

Recent local and state scam material matters for Matthews phone directory users. Matthews Police announced a free scam-awareness presentation with the U.S. Attorney's Office for the Western District of North Carolina. NC DOJ warned about jury-duty scams after reports involving Mecklenburg County, and the state attorney general announced Operation Robocall Roundup to target illegal robocall traffic.

The Mecklenburg Sheriff's Office site is the safer verification path for sheriff impersonation calls.

A caller who threatens arrest or demands money for missed jury service should be checked through official court or sheriff channels, not the callback number in the message.

For a report, keep the displayed number, callback number, date, time, voicemail, texts, payment demand, and agency or company claimed by the caller. Then use FCC, FTC, NC DOJ, NC Public Staff, Matthews Police, the sheriff, or NC Courts depending on the scam type.

Matthews Community Phone Resources

Some Matthews phone needs are not classic directory searches. Matthews 101 creates a recurring civic contact path through town communications at 704-708-1278. CharMeck Alerts can send emergency and community notifications by cell, work phone, home phone, text, email, or voice message. The Matthews Community Center uses 704-321-7275 for main routing, with program and room-rental contacts listed in the town directory.

The CharMeck 311 help page explains phone, online, live chat, CLT+ app, and TTY relay options.

CharMeck 311 is most useful when a Matthews resident needs county or Charlotte-Mecklenburg service routing and does not yet know the department.

Matthews Phone Numbering Basics

Matthews uses the North American Numbering Plan. A standard number has an NPA, NXX, and four-digit line number. The NPA is the area code. The NXX is the three-digit prefix after the area code. A rate center is the telephone-billing geography tied to a prefix. An overlay places more than one area code on the same geography and requires 10-digit dialing.

NPA

The three-digit area code, such as the codes serving Matthews.

NXX

The three-digit central-office or prefix code after the area code.

NANP

The +1 numbering plan used by the United States and other North American territories.

Overlay

A second code added to the same geography, so existing numbers keep their code while new numbers can use either code.

Rate center

A technical telephone-rating area that can help explain prefix history but not current caller identity.

The deeper N11, star-code, toll-free, +1, and 011 dialing reference is in the Matthews phone codes page.

Matthews Phone History

Matthews telephone history follows the Charlotte region. North Carolina received 704 as an original area code in 1947. Eastern North Carolina split into 919 in 1954, leaving Matthews in 704. Western mountain and foothills territory split into 828 in 1998, and Matthews stayed with the reduced Charlotte-centered 704 region. The 980 overlay was introduced around 2000 and 2001 as number demand grew from population growth, fax machines, pagers, cellular phones, and business lines.

That history remains visible in today's Matthews phone directory. Town Hall, police records, fire, parks, public works, and many direct town staff lines still carry 704. County and school systems often show 980 blocks, especially 980-314 for Mecklenburg County and 980-343 for CMS. The split is not a legal status or trust score. Scammers can spoof either code, and legitimate public offices can use either code.

Recent Matthews Phone News

Matthews scam-awareness outreach, the NC DOJ jury-duty scam warning, the 2025 robocall enforcement announcement, NANPA exhaust projections, the Waste Pro service transition, and the continuing maturity of 988 all affect how people use local numbers. The practical lesson is consistent: verify through official numbers, separate emergency from service calls, and expect 704 and 980 to remain the Matthews area-code set for now.

Matthews Phone Directory FAQ

Do Matthews calls require 10 digits?

Yes. Matthews is in the 704/980 overlay complex, so local calls use the area code plus the seven-digit number. Seven-digit dialing is not the correct local rule. A town number, school number, county number, or hospital number should be written and dialed as a full 10-digit number.

How do I find a Matthews town employee's direct phone?

Use the Town of Matthews staff directory first. It lists department sections, names, titles, email links, department addresses, and many direct 704 numbers. If the person or office does not show a direct line, call Town Hall at 704-847-4411 or use the public-records route when the request is about records.

Who handles non-emergency police calls in Matthews?

Matthews Police lists 704-847-5555 for police and animal-control non-emergency calls, 704-841-6701 for the records and information office, and 704-841-6787 for tips. Immediate police, fire, or medical emergencies still go to 911.

Can a 704 or 980 caller ID prove a call is local?

No. A 704 or 980 number only shows the number presented to caller ID. It may be spoofed, ported, reassigned, wireless, VoIP, or used by a legitimate regional office. Verify through official agency pages before calling back a suspicious message.